1. Information We Collect
At Suvesta Inbound Travel and Recreation (Pvt) Ltd, we collect information that helps us provide personalised Sri Lanka travel experiences while maintaining the highest standards of data protection.
Personal Information
- Name, contact details, and passport information
- Travel preferences and dietary requirements
- Payment and billing information
- Emergency contact details
- Health and mobility considerations for tour planning
Technical Information
- IP address and browser information
- Website usage data and cookies
- Device information and location data (with consent)
- Communication records and customer service interactions
2. How We Use Your Information
We use your personal information exclusively for:
- Planning and delivering customised Sri Lanka travel experiences
- Processing bookings and payments securely
- Providing customer support and emergency assistance
- Sending booking confirmations and travel updates
- Improving our services based on feedback
- Compliance with legal and regulatory requirements
3. Information Sharing & Disclosure
We maintain strict control over your personal information and only share it when:
- Essential for travel services (hotels, transportation, guides)
- Required by law or government authorities in Sri Lanka or your home country
- Necessary for payment processing through secure, verified channels
- You provide explicit consent for additional services
- Emergency situations require immediate assistance
4. Data Security & Protection
Your data security is our priority. We implement:
- SSL encryption for all data transmission
- Secure servers with regular security updates
- Limited access controls and ongoing staff training
- Regular security audits and vulnerability assessments
- Secure backup systems and disaster recovery plans
5. Your Rights & Choices
Under applicable data protection laws, you have the right to:
- Access your personal information held by us
- Correct inaccurate or incomplete data
- Request deletion of your personal information
- Object to processing for marketing purposes
- Data portability and transfer
- Withdraw consent at any time
6. Cookies & Tracking
We use cookies to enhance your browsing experience:
- Essential cookies for website functionality
- Analytics cookies to improve user experience
- Preference cookies to remember your settings
- Marketing cookies (with your explicit consent)
You can manage cookie preferences through your browser settings or our cookie preference centre.
7. International Data Transfers
When necessary for travel services, we may transfer your data internationally. We ensure:
- Adequate protection through approved legal mechanisms
- Compliance with applicable data protection laws
- Contractual safeguards with all third-party service providers
- Transparency about transfer purposes and destinations
8. Data Retention
We retain your personal information only as long as necessary:
- During active travel planning and execution
- For legal and tax compliance requirements (7 years)
- For customer service and quality improvement
- Until you request deletion (subject to legal obligations)
9. Children's Privacy
We do not knowingly collect personal information from children under 16 without parental or guardian consent. If travelling with minors:
- Parents or guardians must provide explicit consent
- Special care is taken with all children's information
- Collection is limited to essential travel requirements only
- Additional privacy protections apply throughout the journey
10. Contact Us
For privacy-related questions or to exercise your rights, please reach us through any of the channels below.